Terms & Conditions

Before you arrive:

Please complete your 'intake form' (linked in your booking confirmation) before arriving for your appointment/s. It means that we can advise in advance if the treatment/s are unsuitable and recommend the best alternatives or tailored treatments.

Our therapists reserve the right to decline to perform a treatment on the day if, for any reason, they feel it would not be in a guest’s best interests due to any medical information you have not disclosed to us in advance of your visit.

On the day of your booking:

Please arrive at the Spa Reception at least 10-minutes ahead of your booked appointment time. It’s also important to note that arriving later than the recommended time will mean a shorter or cancelled treatment. We are located on the basement foor of the hotel.

We would greatly appreciate it if you could shower before arriving for your appointment to help us maintain our high levels of cleanliness. Guests staying with us at the hotel are very welcome to make the journey between their room and the spa in their robe and slippers. 

(If you are booked in for The Copper Room Ritual and not checked into the hotel, we recommend arriving at least 25-minutes ahead of your booking to allow enough time for you to change into your swimwear and robes).


Our car park is reserved for hotel guests only. There are several alternative car parks nearby: Podium Car Park (BA1 5BN) and Manvers Street Car Park (BA1 1JQ) are both about a 10-minute walk away.


We hugely appreciate seven days’ notice for cancellations and booking changes. But we won’t charge for appointments cancelled with at least 48 hours’ notice. In the event of a cancellation within 48 hours, we will have to charge the full amount of the booked treatment/s.

Finally, we would like to remind our guests that we are a treatment focused Spa and do not have any shared wet leisure facilities such as a swimming pool or hot tub. Please also note that our treatments are for over-18s only.

You can read our full Terms & Conditions by clicking here.